Posts Tagged ‘Crespi’

How To Choose The Best IVR Service Model For Your Business

Posted in Direct Mail Marketing on October 25th, 2009 by Internet Marketing – Be the first to comment
October 26, 2009 | By Barnard Crespi In Internet Marketing | You will probably agree that the best model for any business, regardless of size, industry, budget, or application, is the model that will get the closest to guaranteeing a successful execution. Most IT projects, seldom are on time, and exceed budget. However it doesn’t need to be that way.You do have some decisions to make: Do you do-it-yourself, or outsource it* If you feel confident, that you have the expertise and resource

IVR – Improve Your Customers Experience When Calling In To Your IVR?

Posted in Direct Mail Marketing on July 4th, 2009 by Internet Marketing – Be the first to comment
by Barnard Crespi If you really want to make a positive change in the perception your clients have when they call-in to your companys IVR you have to listen to them carefully. Avoid listening to anecdotal accounts of what is working and what is not working. And stop listening to sales pitches from prospective vendors that read With this NEW IVR you will be able to increase customer satisfaction, and improve productivity. I don’t need 15 years experience in the IVR business to know, that IVR an