New ITIL Training Scheme - Already in Trouble?
by William A Edwards MBCS, BA(Hons) It has now been two years since the launch of ITIL (R) Version 3, the new version of best practice guidance for service management from the OGC (Office of Government Commerce). For these past two years, the administrators of the new qualifications scheme (APMG), together with examination institutes and training providers, have been busy getting the new ITIL Expert qualification off the ground. But the whole thing could be dead in the water before it has ev